Given the nature of the products, the customer must inform Prometo Ser Infiel of any lack of conformity with the product at the time of receipt.

Returning defective products will not incur any additional costs for the consumer. To initiate a return, the user must contact Prometo Ser Infiel via the following email address: contacto@prometoserinfiel.com, specifying the product to be returned, attaching a photograph, and a detailed description of the defects.

In the event that a product return is required, Prometo Ser Infiel SL will inform the user how to collect or ship the defective product.

Once the product has been received and the defects verified, Prometo ser Infiel will resolve within 3 to 5 days either the return of the product or the termination of the purchase contract as agreed by both parties.

Replacing or shipping the new product will not involve any additional costs for the customer.

The refund period will depend on the payment method used, which will vary between 24-48 hours or up to 14 calendar days.